Our foremost priority continues to be the care of our customers. As part of this, following the operational disruption, we have ensured that all necessary refunds for cancelled flights have been initiated, most of which have already reflected in your accounts, with the remainder following shortly.
If the booking was made through a travel partner platform, the necessary actions for your refund have also been initiated. As we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in so we can continue to assist you promptly.
IndiGo regrettably acknowledges that part of our customers travelling on 3/4/5 December 2025 were stranded for many hours at certain airports and number of them were severely impacted due to congestion. We will offer travel vouchers worth INR 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months.
This compensation is in addition to the commitment under the existing Government guidelines as per which, IndiGo will provide compensation of INR 5000 to INR 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time.
At IndiGo, we are committed to restoring the experience you expect from us—safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again. — IndiGo Spokesperson