VFS Global is proud to announce that it has been recognised with the ‘Excellence in Automation & AI Integration’ and ‘Outstanding Customer Experience Transformation’ awards at the 17th BPO Innovation Summit & Awards 2026, held in Mumbai on 8 April 2026. On behalf of VFS Global, the awards were received by Deepak Mongia, Head – Information Services, VFS Global and his team.
These recognitions underscore VFS Global’s continued focus on elevating customer experience across its global operations. By delivering more seamless, intuitive, and reliable interactions, the organisation is enhancing every stage of the customer journey. This is enabled by the integration of AI, enterprise data, and intelligent automation, which allows VFS Global to efficiently resolve high volumes of repetitive queries while maintaining consistency and accuracy, leading to faster response times and improved service delivery at scale.
The 2026 BPO Innovation Summit brought together leaders from global technology and service organisations, providing a platform to exchange perspectives on innovation, automation, and the evolving customer experience landscape.
Speaking on the achievement, Pankaj Kohli, Chief Transformation Officer, said: “At VFS Global, delivering a seamless and reliable customer experience is central to our transformation journey. These recognitions reflect our continued efforts to enhance every customer interaction across touchpoints. By leveraging automation and AI alongside our operational expertise, we are able to drive greater efficiency while ensuring a consistent and high-quality experience for our customers globally.”
These awards reaffirm VFS Global’s commitment to delivering secure, seamless, and customer-centric services, with technology acting as a key enabler in strengthening service excellence across its global footprint.