Achieves new milestone with 300 customer touchpoints across 172 cities
· Key Business Imperative: Network expansion integral to Škoda Auto’s surge in India
· Driving Relevance: Expanding to new geographies, making the range of cars and services more accessible to customers
· Building Trust: Enabling a faster, smarter service experience with consistent quality across the country
· Enhanced Capabilities: Increasing service footprint enables 5,50,000 Škoda cars to be serviced across facilities annually
· Growth in Tier 2 and Tier 3 centres: contributes 75% of the current 300 touchpoints
Škoda Auto is revving to newer highs as it celebrates its 25-year legacy in India, and 130 years globally. Earlier this month, the brand achieved its highest half-yearly sales ever in H1 2025. In yet another achievement, the company has now crossed 300 customer touchpoints, catering to customers across 172 cities in India. Providing an unmatched customer experience is central to Škoda Auto’s India growth strategy. The rapid network expansion reflects this, along with the strong momentum the brand is building across India.
Commenting on the achievement, Ashish Gupta, Brand Director, Škoda Auto India, said, “Our growing network makes our product range more accessible to customers, while enabling smarter, faster service with consistent quality, across the country. With a strong emphasis on ‘growing together and getting closer to customers’, a large part of our expansion has been undertaken with Škoda Auto’s long-term dealer partners in India, while also bringing new partners with a proven track record of customer centricity into the fold. This expansion is a step forward in strengthening Škoda Auto’s legacy in India and delivering on our promise of safety, value, and a truly rewarding ownership experience.”
Continuing from the Kylaq
The Kylaq is a key driver of Škoda Auto’s growth in India as it targets new customers in new markets that are now being catered to with the brand’s network expansion. Combined with the Kushaq and Kodiaq, Škoda Auto India now has an SUV For Everyone. The Slavia continues Škoda Auto’s sedan legacy in India with a global icon soon to be introduced in the country. The growing network perfectly complements Skoda Auto’s product strategy in India.
The path towards growth
Škoda Auto India’s growth strategy is to go deeper in Tier 1 markets and expand further in Tier 2 and Tier 3 markets. In line with this strategy, in the past nine months, the brand has entered over 30 new cities, all in Tier 2 and Tier 3 markets, in addition to continued expansion in existing Tier 1 cities. Furthermore, 86% of the expansion in this period has been in Tier 2 and 3 geographies, and 75% of the 300 touchpoints directly cater to customers in these cities. This provides them with easier access to sales and service support, reduces travel time to the nearest dealership or service facility, and brings consistent quality closer to customers.
Owning a Škoda
The company’s endeavour to be closer to its customers by expanding its network and increasing its touchpoints is further defined by a slew of warranty, maintenance, and Road Side Assistance packages that ensure customers are provided a quality ownership and maintenance experience with a Škoda. In addition to this, Škoda Auto India offers the Škoda Supercare maintenance package as complimentary with every Škoda car for a period of one year. With this, a Škoda owner’s first expense for routine service is only at the end of the second year of ownership or 30,000kms, whichever is earlier.