VFS Global is proud to announce that its Information Services team has been honoured with the prestigious ‘Excellence in Process Optimization’ award at the 15th BPO Innovation Summit and Awards 2025, held in Mumbai on 7 May 2025.
This award recognises the success of our data-driven, tech-enabled service solution, implemented across global customer service operations. Delivered through 66 contact centres, supporting customers in 52 languages and across 3,500+ websites, the solution has significantly enhanced customer experience, improved SLA compliance, and reduced case handling time, demonstrating our unwavering commitment to our client governments and visa applicants worldwide.
The 2025 BPO Innovation Summit gathered leaders from top global technology and service organisations, providing a dynamic platform for sharing strategies on innovation, digital transformation, and advanced technologies within the BPO sector.
Speaking on the achievement, Pankaj Kohli, Chief Transformation Officer, said: “This award reflects our continuous dedication to innovation and operational excellence. Our technology-led solutions are reshaping how we serve customers globally, delivering safe, efficient, and seamless services.”
The award serves as a testament to VFS Global’s commitment to leveraging digital transformation to optimise processes and enhance customer-centric services across its global footprint.